Refund & Cancellation Policy
Last updated: 14 October 2026
In short: reschedule free with 24 hours' notice. Cancel with 24 hours' notice for a full refund. If we cancel, you always get a full refund or a free new time.
1. Rescheduling
- You can move your session free of charge if you tell us at least 24 hours before it starts. Use the reschedule link in your booking confirmation email, or message us on WhatsApp.
- You can reschedule the same booking up to two times.
- Requests made less than 24 hours before the session are accepted only if a slot is available, at our discretion.
2. Cancellations by you
| When you cancel | Refund |
|---|---|
| 24 hours or more before the session | Full refund |
| Less than 24 hours before the session | No refund, but you can reschedule once if a slot is available |
| You don't join, or join more than 15 minutes late | No refund. The session counts as delivered |
3. Cancellations by us
If we need to cancel, or a session cannot go ahead because of a technical problem on our side, you can choose either a free new time or a full refund.
4. After the session
- Once a session has taken place and the report has been sent, the service is complete and the fee is not refundable.
- If your report has a factual mistake (for example a wrong name spelling or date), tell us within 7 days and we will correct and resend it free of charge.
- If your report has not arrived within 48 hours of the session, let us know. If we cannot deliver it within 7 days, we will refund the full fee.
5. Add-ons
Mobile number checks, date selection and follow-up calls follow the same rules. A written add-on that has not yet been started can be cancelled for a full refund. Once it has been delivered, it is not refundable.
6. How refunds are paid
- Refunds go back to the original payment method: through Razorpay for payments made in India, or through PayPal for payments from abroad.
- We start an approved refund within 2 working days. It usually reaches you within 5–7 working days, depending on your bank or PayPal.
- Refunds are made in the currency you paid in. Any conversion or transfer charges from your bank or PayPal cannot be refunded by us.
7. How to ask for a refund
Email numerologistbhagwatisss5@gmail.com or message us on WhatsApp with your name, booking date and payment reference.
Contact
For any question about this policy, write to numerologistbhagwatisss5@gmail.com or message +91 70187 69964 on WhatsApp. We reply within two working days.